Store: Ramessia
Company: Devronix LLC
Owner: Bessem Ben Dhaou
Registered Address: 271 W Short St, Suite 410 #2614, Lexington, KY 40507, USA
Email: contact@ramessia.com
Phone: +1 270-717-2469
At Ramessia, operated by Devronix LLC, we are committed to offering high-quality products. Every item is inspected prior to dispatch. This Warranty Policy outlines what is covered, what is excluded, and how to request assistance if an issue arises.
1. Warranty Coverage
All eligible items are covered by a 30-day quality assurance warranty starting from the date of delivery.
This warranty covers:
- Manufacturing or production defects
- Loose parts, defects, or construction flaws
- Faulty components or malfunctions
- Defective or damaged items upon arrival
- Incorrect item, size, color, or variant received
- Damage incurred during shipping
If your issue falls under any of the above categories, we will offer an appropriate solution in line with this policy.
2. What the Warranty Does Not Cover
The following situations are not considered manufacturing defects and are not covered by this warranty:
- Normal wear and tear from regular use
- Damage caused by misuse, improper handling, or improper care
- Accidental damage such as drops, impacts, or water damage
- Damage resulting from unauthorized modifications or alterations
- Items returned with clear signs of use beyond inspection
- Final sale or clearance items, where stated on the product page
These issues are not classified as quality defects.
3. How to File a Warranty Claim
To submit a warranty claim, please contact us at contact@ramessia.com and include:
- Your order number
- Clear photos or videos clearly showing the issue
- A brief description of the problem
Our support team will review your request within 24–48 hours.
4. Approved Warranty Solutions
If your warranty claim is approved, one of the following solutions will be offered:
- Free replacement (same item, subject to availability)
- Full refund to the original payment method
- Store credit for a future purchase
All shipping costs related to approved warranty claims are fully covered by Ramessia.
5. Warranty Timeframe
Warranty claims must be submitted within 30 days of delivery.
Claims submitted outside this timeframe may not be eligible for warranty coverage.
6. Customer Support
Our customer support team is available to assist with warranty claims, returns, and general product inquiries.
You may contact us at any time via contact@ramessia.com.