Refund policy
Store: Ramessia
Company: Devronix LLC
Owner: Bessem Ben Dhaou
Registered Address: 271 W Short St, Suite 410 #2614, Lexington, KY 40507, USA
Email: contact@ramessia.com
Phone: +1 270-717-2469
At Ramessia, operated by Devronix LLC, customer satisfaction is our highest priority. We are committed to providing high-quality products and a transparent, reliable shopping experience. If you are not fully satisfied with your purchase, our return and refund policy is outlined below.
1. 60-Day Money-Back Guarantee
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
2. Return Eligibility Conditions
To qualify for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original condition.
- All original packaging, accessories, and labels must be included.
- Valid proof of purchase (order number or receipt) is required.
Returns that do not meet these criteria may be refused or partially refunded.
3. How to Initiate a Return
To request a return, please contact our support team at contact@ramessia.com and include your order number and reason for return.
Our team will provide you with return authorization details and the correct return address. Items returned without prior authorization may not be accepted.
4. Refund Processing
Once your return is received and inspected, you will be notified by email. Approved refunds will be issued to the original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
5. Exchanges
We do not offer direct exchanges. If you require a different item, size, or variation, please return the original item for a refund and place a new order.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include clear photos of the issue, and we will arrange a replacement or full refund at no additional cost.
7. Non-Returnable Items
Certain items may be non-returnable for hygiene or safety reasons, including but not limited to:
- Personal care or hygiene products
- Undergarments
- Items with broken seals or signs of use
Any non-returnable items will be clearly identified on the product page.
8. Late or Missing Refunds
If you have not received your refund within 10 business days after approval:
- Check your bank account again.
- Contact your card issuer or payment provider.
- If the issue persists, contact us at contact@ramessia.com.
9. Return Shipping Costs
We offer free returns on orders over $30. For orders below this amount, return shipping costs may apply unless the item is defective or incorrect.
10. Customer Support
Our customer support team is available to assist you with returns, refunds, and order inquiries. You can contact us anytime at contact@ramessia.com.