Shipping policy
Store: Ramessia
Company: Devronix LLC
Owner: Bessem Ben Dhaou
Registered Address: 271 W Short St, Suite 410 #2614, Lexington, KY 40507, USA
Email: contact@ramessia.com
Phone: +1 270-717-2469
At Ramessia, operated by Devronix LLC, we are committed to providing a fast, secure, and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
2. Shipping Destinations & Delivery Time
We currently ship to multiple international destinations using trusted private courier services to ensure safe and timely delivery.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary slightly depending on the destination and local courier operations.
3. Shipping Fees
- Free shipping on orders over $30.
- Orders below $30 may be subject to standard shipping fees, calculated at checkout.
4. Order Tracking
Once your order has shipped, tracking details will be sent to your email address. You may track your shipment online at any time using the provided link.
If you do not receive your tracking email within 48 hours after order confirmation, please contact us at contact@ramessia.com.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us promptly. We will work directly with the courier to investigate and resolve the issue.
Ramessia is not responsible for delivery delays caused by incorrect address details, courier disruptions, customs procedures, or events beyond our reasonable control.
6. Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. We cannot be held responsible for orders delivered to incorrect addresses due to customer error.
If you notice an error after placing your order, please contact us immediately so we may attempt to correct it before dispatch.
7. Split Shipments
In certain cases, items from the same order may be shipped separately due to inventory availability or logistical reasons. If this occurs, you will receive separate tracking details for each shipment.
8. Customer Support
Our customer support team is available to assist with shipping inquiries, tracking issues, or delivery concerns.
You can contact us anytime at contact@ramessia.com.